When you place an order on Discover Me, a notification will be sent directly to the designer who will then freight your order direct to you.
If you order multiple products from different designers, you will most likely incur freight costs for each separate dispatch.
We have provided designers the ability to offer NZ wide post costs and courier options that include order tracking. Couriers do not deliver to Private Bags or PO Boxes.
You will receive an email from designers and a text message (if a mobile number is supplied) when your order has been despatched.
It is important that during the order process you enter the correct delivery address. If there is any error in the address specified, re-delivery to the correct address will incur an additional delivery charge.
Please choose a suitable address for delivery where someone will be available to receive it. In most cases, orders are sent 'signature required' for security, so consider choosing a workplace delivery. NB> Courier companies deliver more often to business addresses, so it can be an advantage to use your work address.
It is your responsibility to notify us if an order is not delivered when expected. We will then contact the courier company for clarification. In most instances with products delivered by courier, a tracking number will be provided to you when your order has been despatched.
We will not be held liable for any loss or damage arising from a late or missing delivery. A late delivery does not constitute reasonable means to cancel an order.
Please check dispatch times on each listing. Dispatch days are counted as business days. Couriers can sometimes be delayed, we cannot be held responsible for couriers that fail to meet their advertised deadlines. We will help with tracking and finding a way to get your order to you as quickly as we can. However once a parcel is on a courier van, we have no control over the time it is delivered.
If you require an order urgently, please contact us to check on dispatch times and please notify us in a message at the cart if your order is urgent.
As per above, delivery to such addresses may incur additional freight charges which the buyer pays for prior to dispatch of goods. The buyer must allow a longer delivery time to such addresses. If a rural charge is stated, that option must be selected for an RD delivery.
It is the buyer’s responsibility to order early if buyer’s address is on the rural delivery service. We will not be held liable for any loss or damage arising from a late or missing delivery. A late delivery does not constitute reasonable means to cancel an order.
If overseas freight costs are stated on a listing, that indicates the item can be sent overseas. If you are interested in an item without an overseas freight option, pease use the 'Got a Question?' function on that listing page. In most cases we can arrange freight to overseas destinations.
Please allow for plenty of time for deliveries overseas. In the case of postage, we cannot track the delivery so please choose carefully and enquire if you are unsure.